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FAQ
Who is Vuelora?
Vuelora is a curated dress brand for women who appreciate elegance. We design pieces from everyday confidence to evenings that deserve something special. Not to mention, we love what we do.
Where is Vuelora based?
We're a US-based company serving customers across the United States. Our customer support team is available via email at Support@vuelora.us.
All shipments are sent free of charge and include tracking numbers. Orders are delivered within the USA through well-known and reliable carriers such as UPS.
Processing & Transit Times:
Processing time: 1–3 business days (Monday–Friday).
Transit time: 4–12 business days (Monday–Friday).
What is your return policy?
We offer a 30-day return window. If you're not completely satisfied with your dress, you may return it in its original, unworn condition with tags attached for a full refund.
How do I start a return?
Contact us at [your email] with your order number. We'll provide a return shipping label and instructions within 24 hours.
Can I exchange for a different size?
Yes. Contact us within 30 days and we'll arrange an exchange at no additional cost.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay.
Is my payment information secure?
Yes. All transactions are encrypted and processed through secure payment gateways. We never store your full card details.
How do I find my size?
Each product page includes a detailed size chart with measurements in both inches and centimeters. We recommend measuring yourself and comparing to the chart for the best fit.
What if I'm between sizes?
If you're between sizes, we generally recommend sizing up for a more comfortable fit, especially for fitted silhouettes.